Zendesk
// Amazon Connect
Amazon Connect + Zendesk Suite
- Unified conversations across all channels
- Process automation with intelligent IVR and chatbots
- Conversations are recorded in the customer's history
- Telephony with high quality audio, polling and call recording
- Reporting of care indicators for measurement and improvement
// AWS Connect
Key Benefits
1.
"Call deflection" reduces costs and increases satisfaction
4.
100% Cloud - No hardware or physical space required. Ideal for telecommuting!
2.
Automation generates greater efficiency and reduces response times
5.
100% Cloud - No hardware or physical space required. Ideal for telecommuting!
3.
All the channels your customers use, centralized in a single agent console
6.
Reinvents and enhances your customers' experience to turn them into promoters
// ZENDESK
The best time to start your digital transformation is now!
Special offer for the implementation of our 'QuickStart CX' package including: Zendesk Suite + WhatsApp + Amazon Connect
Descargar Folleto QuickStart CX
// In2Clouds
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