Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

// What we offer

Zendesk Suite y Amazon Connect

Zendeskis the leading platform in customer experience innovation, and the addition of Amazon Connect,which is the AWS cloud contact center service for inbound and outbound call management, further empowers the contact center team.

Our solution is focused on creating personalized and modern customer service experiences; 100% omnichannel with native integration to major messaging systems and social networks.

video Zendesk
// Amazon Connect

Amazon Connect + Zendesk Suite

  • Unified conversations across all channels
  •  Process automation with intelligent IVR and chatbots
  • Conversations are recorded in the customer's history
  • Telephony with high quality audio, polling and call recording
  • Reporting of care indicators for measurement and improvement
// AWS Connect

Key Benefits

1.
1.

"Call deflection" reduces costs and increases satisfaction

4.
4.

100% Cloud - No hardware or physical space required. Ideal for telecommuting!

2.
2.

Automation generates greater efficiency and reduces response times

5.
5.

100% Cloud - No hardware or physical space required. Ideal for telecommuting!

3.
3.

All the channels your customers use, centralized in a single agent console

6.
6.

Reinvents and enhances your customers' experience to turn them into promoters

// ZENDESK

The best time to start your digital transformation is now!

Special offer for the implementation of our 'QuickStart CX' package including: Zendesk Suite + WhatsApp + Amazon Connect

Descargar Folleto QuickStart CX

// In2Clouds

Contact Us

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