Case Study
Case Study
Amazon Connect implementation
Arnoldo Cordero
Sales Manager - Luxury Management
Situation:
Red Motors as a leader in the automotive industry in Costa Rica, is characterized by always striving to exceed the expectations of its customers, is looking for a complete Contact Center tool to help measure and improve the rate of customer service calls from spare parts customers.
The solution:
Amazon Connect allows Red Motors to implement its Contact Center solution without requiring capital investment, taking advantage of the human resources and technology available internally to offer a differentiated service in a short time to its customers.
Benefits:
By having access to the main management indicators in real time, Red Motors can focus its continuous improvement efforts on the aspects of the service that most require attention. Additionally, with Amazon Connect they can scale the number of agents according to volume without worrying about hiring additional licenses and only paying per minute of call connection.
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