
Zendesk Suite y Amazon Connect
Our solution is focused on creating personalized and modern customer service experiences; 100% omnichannel with native integration to major messaging systems and social networks.
Amazon Connect + Zendesk Suite
- Unified conversations across all channels
- Process automation with intelligent IVR and chatbots
- Conversations are recorded in the customer's history
- Telephony with high quality audio, polling and call recording
- Reporting of care indicators for measurement and improvement
Key Benefits
1.
"Call deflection" reduces costs and increases satisfaction
4.
100% Cloud - No hardware or physical space required. Ideal for telecommuting!
2.
Automation generates greater efficiency and reduces response times
5.
100% Cloud - No hardware or physical space required. Ideal for telecommuting!
3.
All the channels your customers use, centralized in a single agent console
6.
Reinvents and enhances your customers' experience to turn them into promoters
The best time to start your digital transformation is now!
Special offer for the implementation of our 'QuickStart CX' package including: Zendesk Suite + WhatsApp + Amazon Connect
Descargar Folleto QuickStart CX
Contact Us
Ready to take your company to the next level of Customer Experience?
Leave us a message and our team of consultants will contact you to arrange a remote demonstration.
