Q1 Express
Q1 Express
$4,200.00 usd
It is a quick implementation for create your contact center from 1 to 10 agents using Amazon Connect for your industry. You will receive the best cloud contact center available in 5 to 7 days. This implementation allows you to quickly get your key workloads up and running in the AWS cloud. This process launches, configures, and runs the core Amazon Connect services needed to deploy a specific workload, using AWS best practices for connectivity, security, and availability of your care for your customers. This includes a toolset for skills-based call routing, powerful real-time analytics capabilities, as well as intuitive and easy-to-use management tools on a pay-as-you-go basis. Amazon Connect will simplify your contact center operations, improve agent efficiency and reduce costs, ensuring an optimal customer experience.
Additional Features
Comparative Description
QuickStart CC features | Q1 | Q2 | Q3 |
Implementation time (in business days) | 5 | 10 | 15 |
Maximum configuration of local telephone numbers (DID) | 1 | 2 | 3 |
Identification of the caller's telephone number (caller id) | ✓ | ✓ | ✓ |
Call forwarding | ✓ | ✓ | ✓ |
Maximum number of configured queues | 3 | 5 | 7 |
Maximum number of agents configured | 10 | 20 | 30 |
Maximum number of Quick Connects | 10 | 15 | 20 |
Maximum routing perfile configuration | 4 | 6 | 8 |
Maximum setting of Operating Hours | 1 | 2 | 3 |
Message setting for after-hours calls | 1 | 2 | 3 |
Maximum number of contact fluices to configure. | 3 | 5 | 8 |
Maximum number of contact fluice steps to configure. | 20 | 50 | 100 |
Implementation of an IVR with welcome message and Keypad selection | ✓ | ✓ | ✓ |
Maximum number of IVR levels | 2 | 3 | 5 |
Maximum number of options per IVR level | 5 | 7 | 9 |
Number of common automated answers in IVR (FAQ) | 2 | 4 | 6 |
Callback option setting in IVR menu (queue reservation) | ✓ | ✓ | ✓ |
Basic configuration of the standard agent console (CCP softphone) | ✓ | ✓ | ✓ |
Call recording for quality measurement | 1 mes | 1 mes | 1 mes |
Enabling standard reports and dashboards (historical and real-time) | ✓ | ✓ | ✓ |
Hours of remote training for train-the-trainer users | 2 | 4 | 6 |
Post-implementation remote support hours | 4 | 6 | 8 |
QuickStart CC Pricing | $4.200 | $7.500 | $9.300 |
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